Question 1

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps:

1. Click “Manage FAQs” button
2. From your site’s dashboard you can add, edit and manage all your questions and answers
3. Each question and answer should be added to a category
4. Save and publish.

Question 2

Can I insert an image, video, or gif in my FAQ?

Accepted Answer

Yes. To add media follow these steps:

1. Enter the app’s Settings
2. Click on the “Manage FAQs” button
3. Select the question you would like to add media to
4. When editing your answer click on the camera, video, or GIF icon
5. Add media from your library.

Question 3

How do I edit or remove the “FAQ” title?

Accepted Answer

You can edit the title from the Settings tab in the app. 
If you don’t want to display the title, simply disable the Title under “Info to Display”.

Question 4

How long will it take to receive my item?

Accepted Answer

For most orders you should receive your items within 10 business days. 
customized order need up 2 weeks for customization.

Question 5

How long is processing time for my order?

Accepted Answer

Orders take 1-2 business days to process.
customized order will take a week of processing time.

Question 6

Are your wigs human hair?

Accepted Answer

Yes all wigs are 100% human hair.

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