Refund policy
KAE Beauty Return & Refund Policy
We want customers to understand the conditions, method, costs, and timing that apply to returns before placing an order.
Return Window
Eligible items may be returned within 15 days of delivery. This window begins on the date tracking shows the order was delivered.
Eligible Returns, Including Change of Mind
A change-of-mind return may be requested within the 15-day window if the item is unused, unworn, unwashed, unopened where applicable, in the same condition in which it was received, and in its original packaging when applicable.
For health and hygiene reasons, items that have been worn, used, washed, opened, or damaged after delivery cannot be returned.
Non-Returnable Items
- Opened or used hair care products
- Bonnets, beanies, pillowcases, and other hair accessories that have been worn, used, or washed
- Personal care items that have been opened or used
- Sale or clearance items marked final sale
- Gift cards
- Custom or special-order items
How to Request a Return
Email customerservice@kaebeautyllc.com before mailing an item. Include your order number, full name, the item you want to return, and the reason for the request. If the item is damaged or defective, include clear photos of the item and packaging.
Approved returns are completed by mail. Return instructions and the correct return address will be provided after the request is reviewed. Items sent without prior return authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs for eligible change-of-mind or buyer-remorse returns. Original shipping charges are non-refundable. If the return is caused by an incorrect, damaged, or defective item sent by KAE Beauty LLC, we will review the return-shipping responsibility with you.
Damaged, Defective, or Incorrect Items
Contact us within 2 days of delivery with your order number and clear photos of the item and packaging. After review, qualifying issues may be resolved with a replacement, store credit, or refund. Defective items may be eligible for a remedy within 30 days of delivery after review.
Refunds
After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.
Contact
KAE Beauty LLC
Email: customerservice@kaebeautyllc.com
Phone: 845-650-3811
Website: www.kaebeautyllc.com